Recently, Jean from Riversway helped her fellow resident and friend Hazel when she suddenly became unwell
Jean and her daughter Joyce often visit other residents in their rooms and the staff know Jean and Joyce as ‘resident supervisors’ because of the involvement and friendships that they have with other residents.
Jean and Hazel live directly opposite each other and when Hazel became suddenly unwell, Jean was close enough to notice and without a second thought, quickly called for the team to come and assist Hazel.
Brenda, daughter of Hazel, was so grateful that she had helped her mum, she recently nominated Jean as a ‘caring hero’ for her efforts to take care of Hazel when she needed it the most.
Jean was presented with a ‘caring hero’ certificate and a badge for her efforts in a small presentation with Hazel, Brenda and Jean’s daughter Joyce.
You don’t need to be a member of staff at Springhill Care Group to be a ‘caring hero’ – residents, family and volunteers associated with Springhill Care Group can also be nominated.