Sophie becomes care home’s Caring Hero

This month Sophie became Springhill’s ‘Caring Hero.

The learning and development co-ordinator was recognised for going above and beyond for staff and residents at the Accrington-based care home.
Sophie has been at Springhill for just over four months and has been quickly praised for her exceptional support to staff.

Sophie has supported staff with competencies and on-going qualifications, often staying at work late to help them achieve their aspirations.

She is committed to supporting staff and recognises the potential in each member of staff.

Mike Lakins, Head of Learning and Development at Springhill said: “Sophie will always go the extra mile with staff and offers support and guidance in all aspects of their job role – she has supported staff with competencies and on-going qualifications, staying late to help them achieve their aspirations when necessary and when she has been asked to.

“She cares about her job role and is committed to supporting staff and encouraging the potential in everyone.”
Well done!






Caring Hero Andy goes the extra mile

This month we are highlighting the work of Riversway health care assistant Andy, our latest Caring Hero.


Andy, who has worked at Riversway just under a year, has shown a commitment and passion for our residents and their care since day one.


Colleagues report that they look forward to working with Andy because he is so helpful, both to staff and residents alike.


Even a trainer from Oomph! Wellness, the organisation we partner with to help promote healthy lifestyles in our home, were quick to praise his work after Even a trainer from Oomph! Wellness, the organisation we partner with to help promote healthy lifestyles in our home, were quick to praise his work after seeing him spend time enjoying some candies with a resident.


Always putting our residents first, Andy has used his knowledge and skills to help in carpentry projects as well as many other areas. He is proactive and understands exactly what it means to offer person-centred care, with a real focus on friendship and identity.


Perfectly embodying our Springhill values, he goes the extra mile in everything he does, which is why Andy is our latest Caring Hero.



Carole is a ‘Caring Hero’

Carole Bennett, a registered general nurse at Springhill Care Home has been named a ‘Caring Hero’ by the management team.


The nomination comes after Carole displayed compassion and devotion to a young resident while providing specialist palliative care.


Working tirelessly and volunteering her time to ensure the process was as comfortable as possible, Carole provided outstanding care in a time when it was needed the most.


Throughout her time with Springhill, Carole has gone above and beyond, and this nomination is to thank her for her remarkable work at the home.


Congratulations Carole, you are a Caring Hero.



Pat is a true ‘Caring Hero’

Riversway resident Patricia has been named a Caring Hero for her helpful approach around the home.

Pat came to live at Riversway in November 2017 and she often talks fondly about having a large ‘busy’ family whilst growing up, with many brothers and sisters which led her to become a naturally caring and compassionate person.

After years of caring for her children, grandchildren and others, Pat now passes on her caring approach to others at Riversway and can always be found lending an ear to someone or looking out for the wellbeing of others.

Pat was nominated by quite a few of our Riversway team, and we all feel that she sets an excellent example to everyone at our home, showing them how to be kind and take care of each other.

We’d like to take this opportunity to thank Pat for everything she does – she is a genuine ‘Caring Hero’.



Pat is photographed with Jan Wilkins, Director of Operations at Riversway



Care England's lead is a Caring Hero

The chief executive of the leading body for care services in England visited Springhill Care Home in Accrington – and came away a Caring Hero.


Prof Martin Green, CEO of Care England, made a tour of the home including the state-of-the-art dementia centre, met with staff and residents and was presented with a Caring Heroes badge for his commitment to care.


Through its Caring Heroes campaign, Springhill Care Group is highlighting the good work conducted every day in the care sector and the challenges it faces including the skills gaps for future years.


Martin made a tour of the home with Springhill Care Group Chairman Ken Nolan, Managing Director Donna Briggs, General Manager Curtis Bennett, Service Manager Bernadette Bennett and Associate Director of People and Organisational Development Virginia Perkins.


Martin said: “I’ve been inspired by what I’ve seen and heard at Springhill. I was so impressed by everyone I met, and by the amazing care and support the home provides to residents and their families.


“I’m proud to wear the Caring Heroes badge and support the campaign which helps the cause for continually improving care services at all levels.”


Ken Nolan said: “We fully appreciate Care England’s support for our work and the way they have got behind our Caring Heroes campaign. We need this kind of commitment at the highest levels to help the cause for best practice care in our care homes for the future.


“We face some difficult changes in the care sector including rising overheads, upskilling staff and increasing demands on our services at a time of squeezed social care budgets.”


Care England, a registered charity, is the leading representative body for independent care services in England, working on behalf of small, medium and large providers for members and the wider care sector.


To view more photographs from Martin's visit on our Facebook page please click HERE


A video interview with Prof. Martin Green 




Awards & Accreditations




Contact Us

Springhill Care Group Limited
Head Office
11 Cannon Street
Accrington, Lancashire
United Kingdom BB5 1NJ

Tel: 01254 304500
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Call Us: 01254 304500

JOIN US follow us on facebook follow us on twitter connect with us on linked in join us on google plus  

Opt-in to receive our care group newsletter & communications

Cookies help us improve our website and make them more user friendly, so you get a better experience. For the full details please read our Cookie Policy. You ok with our use of cookies? To find out more about the cookies we use and how to delete them, see our privacy policy.

  I accept cookies from this site.
EU Cookie Directive plugin by