Riversway resident Patricia has been named a Caring Hero for her helpful approach around the home.

Pat came to live at Riversway in November 2017 and she often talks fondly about having a large ‘busy’ family whilst growing up, with many brothers and sisters which led her to become a naturally caring and compassionate person.

After years of caring for her children, grandchildren and others, Pat now passes on her caring approach to others at Riversway and can always be found lending an ear to someone or looking out for the wellbeing of others.

Pat was nominated by quite a few of our Riversway team, and we all feel that she sets an excellent example to everyone at our home, showing them how to be kind and take care of each other.

We’d like to take this opportunity to thank Pat for everything she does – she is a genuine ‘Caring Hero’.

Pat is photographed with Jan Wilkins, Director of Operations at Riversway

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The chief executive of the leading body for care services in England visited Springhill Care Home in Accrington – and came away a Caring Hero.

Prof Martin Green, CEO of Care England, made a tour of the home including the state-of-the-art dementia centre, met with staff and residents and was presented with a Caring Heroes badge for his commitment to care.

Through its Caring Heroes campaign, Springhill Care Group is highlighting the good work conducted every day in the care sector and the challenges it faces including the skills gaps for future years.

Martin made a tour of the home with Springhill Care Group Chairman Ken Nolan, Managing Director Donna Briggs, General Manager Curtis Bennett, Service Manager Bernadette Bennett and Associate Director of People and Organisational Development Virginia Perkins.

Martin said: “I’ve been inspired by what I’ve seen and heard at Springhill. I was so impressed by everyone I met, and by the amazing care and support the home provides to residents and their families.

“I’m proud to wear the Caring Heroes badge and support the campaign which helps the cause for continually improving care services at all levels.”

Ken Nolan said: “We fully appreciate Care England’s support for our work and the way they have got behind our Caring Heroes campaign. We need this kind of commitment at the highest levels to help the cause for best practice care in our care homes for the future.

“We face some difficult changes in the care sector including rising overheads, upskilling staff and increasing demands on our services at a time of squeezed social care budgets.”

Care England, a registered charity, is the leading representative body for independent care services in England, working on behalf of small, medium and large providers for members and the wider care sector.

To view more photographs from Martin's visit on our Facebook page please click HERE

A video interview with Prof. Martin Green 

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McCoist, a member of our catering team at Springhill Care Home Accrington, has been nominated as a ‘Caring Hero’ for giving up his time outside of work to visit residents and play his banjo.

Several residents within the home have links with music and to ensure they keep up their interest, McCoist uses his days off to play his banjo for them. The residents love McCoist coming and spending time with them, his time and skills are invaluable.

Our ladies and gentlemen who join him, always comment on how wonderful it is to listen to his music and their faces light up as soon as he walks in the room.

So a heartfelt 'Thank you' from all the residents and staff at Springhill – McCoist you are a true ‘Caring Hero.’

#caringheroes #jointheconversation

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Recently, Jean from Riversway helped her fellow resident and friend Hazel when she suddenly became unwell

Jean and her daughter Joyce often visit other residents in their rooms and the staff know Jean and Joyce as ‘resident supervisors’ because of the involvement and friendships that they have with other residents.

Jean and Hazel live directly opposite each other and when Hazel became suddenly unwell, Jean was close enough to notice and without a second thought, quickly called for the team to come and assist Hazel.

Brenda, daughter of Hazel, was so grateful that she had helped her mum, she recently nominated Jean as a ‘caring hero’ for her efforts to take care of Hazel when she needed it the most.

Jean was presented with a ‘caring hero’ certificate and a badge for her efforts in a small presentation with Hazel, Brenda and Jean’s daughter Joyce.

You don’t need to be a member of staff at Springhill Care Group to be a ‘caring hero’ – residents, family and volunteers associated with Springhill Care Group can also be nominated.

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