Birch Green ‘Caring Heroes’ race to Sam’s aid

Two members of staff from Birch Green Care Home in Skelmersdale raced to their colleague’s assistance after hearing she had been involved in a car accident.

Sam Bagnall, an activities coordinator at the home, was hurt in a road accident before Christmas, suffering injuries including a broken foot and head wound.

Vicky Sudworth, Acting Manager, and Dave Seddon, Decorator and Maintenance staff member at Birch Green, have been honoured as Caring Heroes.

The Caring Heroes campaign was created by the Springhill Care Group – Birch Green’s parent company – to recognise the work of those in the care sector who go the extra mile to support the people they care for and make a difference to their workplace and colleagues.

Those nominated receive a certificate and pin badge and their work is highlighted by the group.

When Vicky and Dave heard Sam had been hurt, they drove to the scene to help support Sam. Several weeks later she is still recovering from the accident, and thanked her colleagues for helping her.

Sam said: “I really did appreciate their help, and after something like that happening it was just great to see a familiar face.

“Vicky and Dave didn’t need to come and help, and the fact they did speaks volumes about how we think of each other at Birch Green.

“We’re all very close here and the staff and residents are more like friends and family members, which is what makes it such a great place to work.”

Vicky Sudworth, Acting Manager of Birch Green, said: “We couldn’t believe it when we got the call from Sam to tell us she’d been in a car accident and was hurt.

“Dave and I just knew we should try and help so jumped in the car and set off. It was a total surprise to be given this Caring Hero award and I know both of us would do the same thing again in a heartbeat.”

Since it was launched The Caring Heroes campaign has received the backing of MPs and the wider care industry. Activity can be followed on social media using #caringheroes


Sarah’s a Caring Hero

Our latest caring hero here at Riversway is Service Manager Sarah Notton.


Sarah was nominated by her team because she was so caring and loving towards one of our residents when she needed a trip to hospital recently.


She really went out of her way to help the resident and show how much she meant to her, going the extra mile to offer comfort and support.


Sarah’s whole team recognises that she is a role model of loving care. Congratulations Sarah, you’re a Caring Hero!



Caring Heroes - Ed and Stephen

Our latest Caring Hero nominations are for resident Stephen and Ed Robinson, husband of our resident Iris at Riversway Nursing Home.


Ed Robinson was chosen because he is so dedicated to his wife’s care that he practically spends 24 hours with her. Ed is very helpful around Riversway, making the lives of all run smoothly, he is also a very active attendee at our events and the Forget me Not café.  He truly understands how to care for someone with compassion.


Resident Stephen (photographed) came to the rescue recently when his neighbour at Riversway, Bob, needed some assistance. He’s a real character and a super fan of Bristol Rovers, so this month we’re all shouting out our support and admiration for him too. 


Stephen and Ed are valued members of the Riversway team and we can’t thank enough for all they do. They truly are Caring Heroes.



Lorraine - Riversway’s Caring Hero

For November, Riversway Nursing Home has nominated staff member Lorraine as its Caring Hero.


Lorraine is a great team member, always ready to help others and constantly giving 100 per cent. For example, her commitment to our resident Bob really shone through recently when she attended a long hospital appointment with him, always thinking about the best person-centred solutions to any issues.


Lorraine is a valued member of the Riversway team and we can’t thank her enough for her hard work. She truly is a Caring Hero.



October’s Caring Heroes revealed



Riversway’s Caring Heroes for October are a special volunteer, Ian, and our resident Joan.



Ian visits Riversway at least twice a week and sometimes even at the weekend to help anyone who needs it.


Ian assists caregivers and especially the activities team. During his one-to-ones, which he has just recently started to take part in, residents have found in him a dear friend and companion.


He also attends and helps deliver our Forget Me Not Café, a crucial meeting point for families. His work is very precious to us.


Joan recently helped in an emergency situation to be a wonderful ‘guardian angel’ for another resident sitting next to her.


Joan realised that something wasn't right and alerted the staff team. Her action that she thought was the most natural thing to do – helping someone – is being highlighted because it made a huge difference.


Sometimes even the little things can save a life.


Congratulations to both Ian and Joan.


Awards & Accreditations





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