Springhill’s Caring Heroes



This month Springhill Care Home in Accrington is nominating two sets of Caring Heroes for their outstanding contributions.

Laura Foulger has been nominated by a relative of one of our residents, John, for going over and above her duties.

Laura has been praised for supporting John by researching Easter and the importance to the Catholic faith, helping John dress smartly and his family have been very impressed.

Meanwhile, the kitchen team at Springhill Care Home have been nominated for the work they have done to research and develop new menus.

The tasty food was presented to residents, staff and family members recently at a special tasting session and was extremely well received.


Thanks to everyone involved for their efforts you are all #CaringHeroes



Caring Hero award for Hellen

Hellen has been awarded this month’s Caring Hero award for her excellent commitment to quality management when it comes to the busy laundry duties at Riversway Nursing Home.

Hellen ensures that all our resident’s garments are washed, dried and ironed with care so that they have clean clothes in a timely manner.

With standards to set and targets to meet to enable the care home’s laundry department to run efficiently, Hellen ensures that the process runs smoothly throughout the home at all times.

She was nominated by Sarah, the floor manager and fellow carers for her kindness and enthusiasm when showing work experience students how it’s done.

Sarah said: “Hellen showed that when put under a lot of pressure in certain situations she always goes above and beyond to help residents and she ensures a level of quality excellence. 

“Sometimes it may seem that the laundry team are forgotten and Hellen was really surprised about her nomination, but we all agree that every single member of staff is essential in delivering quality care at Riversway and Hellen deserves this award.

Hellen works really hard behind the scenes and she has been extra special with work experience students, showing them how to work in a care environment and explaining all of the trade secrets of her laundry role, as well as being very welcoming.”


Well done Hellen.



Caring Hero award goes to Ashleigh

Ashleigh has been nominated for the caring hero award as she continuously puts people and their individual needs first.

Ashleigh (also known as Ash by her colleagues) joined Riversway Nursing Home’s activities team in December 2018 and was nominated for the award by Elizabeth and fellow carers at the beginning of February.

It was stated that Ash stands out on all occasions by openly showing just how naturally caring she is and that her sense of commitment shines through every day.  Ash always goes above and beyond to help residents, families and her colleagues with her positive attitude and infectious smile.

Ash is always the first in line to give a hand and she’s also contributed some great new ideas for our activities team to try out.

Ash always tries to encourage even the least enthusiastic residents to be more active and to use their existing skills to enable a better quality of life.

This natural behaviour incorporates our company values, supporting people to achieve their aspirations, putting people and their individual needs first and actively listening and responding to the people we support - no matter what, with a caring compassionate attitude.


Well done and congratulations Asheigh, you are a great asset to our team.



Caring Hero award for newcomer Tahirah

This month Tahirah Manzoor became our latest Caring Hero.

She was nominated by Tracey Thorn for her excellent attitude towards her work and the way that she engages with others.

Tahirah, Health Care Assistant at Springhill Care Home, Accrington has only been at the company for a short while, but within that time she has shown that she is a dedicated member of our team and we can see that her values are already leaving a mark on others.

Tracey said: “I have nominated Tahirah not just for being caring, but because she goes above and beyond in everything she does, and this has a great effect on residents, their relatives and staff.

“Not only myself, but the Springhill Care Home team and family members also back this nomination.”

Bernadette Bennett, Deputy Manager at the Accrington-based care home said: “It is a pleasure to work with Tahirah and we are extremely proud of the way she’s fitted in and the way she carries out her day today role, she truly does deserve the caring hero title.”



New Year New Hero!

A huge congratulations to Arlene Fletcher who has been given the first Caring Hero Award of 2019.

She was nominated for her kind and caring attitude and was nominated by her colleague Beryl.

Arlene who works at Springhill Care Home in Accrington as a Health Care Assistant, stood out to Beryl for her outstanding care, always going above and beyond for our residents.

Beryl said: “Arlene is a joy to have around the home and is very supportive to residents, visitors and staff, it’s great to be able to nominate a colleague for this Caring Hero Award, and Arlene deserves the recognition.”


Well done Arlene!




Awards & Accreditations




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Springhill Care Group Limited
Head Office
11 Cannon Street
Accrington, Lancashire
United Kingdom BB5 1NJ

Tel: 01254 304500
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