Throughout my career it has been key to understand that positive leadership behaviours are crucial to the success of any organisation, as not only do these behaviours shape the culture of the business but they are crucial to creating the conditions for success.
Leaders that embrace and promote the values of a business, understand and make objectives clear,together with creating transparency and trust, are more successful than those leaders who do not do this. A leader’s attitude and approach to leading people can be the difference to making or breaking a team which consequently can be detrimental to the overall business and staff retention
In order to create a transparent approach to the organisation’s leadership behaviours, Springhill Care Group actively promotes the leadership and management standard. This standard clearly articulates the expectations of leadership behaviours and acts as a guide to all employees with a supervisory responsibility in terms of how they should behaveand present themselves.
At Springhill Care we consistently coach our leaders to inspire people and to be a role model that encourages people around them to improve. We expect our leaders to lead by example and be trusted by people in the company because they display the core values, are approachable and possess exceptional communication skills. Our leaders embrace change and view this as ‘business as usual’ where mistakes are accepted and valued, as an opportunity for learning and improvement. We encourage our leaders to give and seek meaningful and constructive feedback whereby our workforce feel valued for their performance, and expect leaders to feel confident challenging something that is far from aligned with our vision, mission and values.
As part of our management development programme, we continue to coach our senior leadership team and frontline leaders around the seven key areas of what we have identified as contributing to a high performing care business. We consistently strive to lead the way to achieve our vision of becoming an employer and service provider of choice, and this has to start with leadership behaviours to motivate and develop the workforce.
A leader is one who knows the way, goes the way and shows the way.
by Virginia Perkins
Associate Director of People and Orginisational Development