Over the past few months it has been a pleasure to explain to the workforce about the Company’s behavioural competencies and what they mean to us as individuals, our colleagues, our visitors and stakeholders but more importantly how they influence our business.
My recent blogs have focussed on team work, customer focus, communication, continuous improvement, achieving positive results and attitude. Finally, I would like to emphasise the importance of understanding our business and the sector that we work in so we know what is expected of us.
As employees of Springhill Care Group we need to understand the business and its aspirations to enable us to contribute to the vision of becoming a service provider and employer of choice in the communities that we serve.
Therefore, we as employees need to know the expectations of the Care Quality Commission and other relevant stakeholders, for example the Safeguarding Authority to understand how their rules and regulations influence our business and care sector in general. Working within the regulators guidelines and framework helps us to ensure that we are compliant to carry out our job roles safely, legally and offering the best care and support to our residents.
We also have to understand the Company’s internal policies, procedures and handbooks which explain the expectations of working in particular functions.
To help employees understand the business more, the Investors in People Steering group will be launching a new model in the New Year which will explain how each employee in their respective job role will contribute to the vision of Springhill Care Group. This is in order for us to understand how we strive to achieving Springhill Care Group’s vision and communicate this to all employees to underpin their knowledge and understanding.
Going forward, each staff meeting, appraisal and supervision meeting will focus on the six areas of the business which include people, customer, company profile, finance, business intelligence and governance. All job roles will understand how they contribute to the business under these relevant aspects. Full training on the new system will be provided to all employees as soon as the format has been agreed by the Board of Directors.
This new model is another great example of how Springhill Care Group is moving forward and competing to be a leader in the healthcare sector.
Understand your business the best.
By Virginia Perkins
People and Organisational Development