Creating a culture of Continuous Improvement by Virginia Perkins

At Springhill Care Group the passion to develop a culture of continuous improvement has really started to gather momentum.  This has particularly been evident through the latest Investors in People (IiP) Steering Group meetings where discussions to improve the business and provide fantastic career opportunities for our valued workforce are very much part of our long term ambition. 


It is evident that all of our leaders strive for continuous success and more notably, as a care organisation that does not become complacent, the senior leadership team want to further empower our leaders to build on recent achievements by aiming for the next level as we embark on our journey to lead the care sector. 


As identified within the IiP assessment we already outperform the care sector on every measure but we want to build on that success to achieve the Platinum standard by the next assessment.  Furthermore, our leaders are being supported and encouraged to prepare to work and operate within the outstanding arena of the CQC framework. 


There is a lot of work to do to achieve our vision of becoming an employer and service provider of choice but nevertheless we continue with our drive to be as successful as we can be.  In order for our workforce to understand how they fit into the bigger picture, the IiP Steering Group is busily working to create a set of stretching competencies for each job role within the organisation.  We had to start by understanding and identifying what excellence looks like for Springhill Care Group, for example putting our customers first and providing a life not just a service; CQC outstanding accreditation for each of our Homes; putting our people first; IiP Platinum for the workforce; financial viability and data integrity. 


We now have to start developing our front line leaders, for example our registered nurses, assistant nurse practitioners, senior health care assistants and supervisors across the Group.  The purpose of this area of development is to build their competence in taking ownership, understanding what is possible and supply them with the power to produce the desired effect in managing their staff teams effectively.  With everybody understanding how they contribute to the vision, mission and values of the organisation, Springhill Care Group will continue to improve as a business, as an environment where our residents are provided with a life and how we as a business can grow and become an employer of choice.


This is not only an extremely exciting time but also very much rewarding as every valued employee will actually understand how they contribute to achieving excellence across every area within the organisation.  


Strive for continuous improvement, instead of perfection. Get a little bit better every day.


By Virginia Perkins

Associate Director

People and Organisational Development


Awards & Accreditations





Contact Us

Springhill Care Group Limited
Head Office
11 Cannon Street
Accrington, Lancashire
United Kingdom BB5 1NJ

Tel: 01254 304500
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Call Us: 01254 304500

JOIN US follow us on facebook follow us on twitter connect with us on linked in join us on google plus  

Subscribe (opt-in) to receive our care group communications