Throughout my career, I have always understood the importance of effective communication in the workplace at all levels, particularly working for a company that operates across a geographically dispersed area.
Being able to communicate effectively is the most important of all life skills and we should embrace the impact of positive communication at all times.
Basically, communication is simply the act of transferring information from one place to another and that’s why the vision, mission and values of Springhill Care Group are communicated by the Board of Directors to every employee throughout the company, to ensure the workforce understands the aspirations of the company. Without this communication the workforce would not be aware of the direction to head in and ultimately unable to achieve the vision of becoming a service provider and employer of choice.
Springhill is proud to have a set of behavioural competencies which emphasises the importance of communication, and guides employees to adapt style and content to suit the situation and audience, showing good awareness of how others may respond.
At Springhill we always encourage open and honest communication with others and to be ultimately professional in all dealings. We encourage each employee to communicate effectively with the residents in our care, relatives, managers, colleagues and key stakeholders.
Good communication often starts with being a good listener and is one of the best ways to be a good communicator. Active listening involves paying attention to what the other person is saying and this is so important when responding not only to our residents’ needs but also to each other across the company.
Those employees who frequently attend meetings or indeed are an ambassador for Springhill Care in the wider arena, whether it be supporting a resident at a hospital appointment, a relatives’ meetings or in attendance at internal and external meetings, should be displaying positive body language. This is particularly important for those employees responsible for leading others.
Employees should convey a friendly tone to appear approachable, retain eye contact and a calm tone to encourage others to speak only with you. Through a friendly tone, a personal question, or simply a smile, will encourage fellow employees to engage in open and honest communication with you. It's important to be polite and respectful in all your workplace communications. This is important in both face-to-face and written communication. When you can personalise your emails to employees, a quick "I hope you all had a good weekend" at the start of an email can personalise a message and make the recipient feel more appreciated.
Displaying empathy even when you disagree with a colleague is important as it shows that you understand and respect their point of view. It also demonstrates that you have been listening to the other person and respect their opinions.
By displaying positive communication at all levels that is underpinned by our core values we can make Springhill Care a better place to work.
“Communication works for those who work at it.”
By Virginia Perkins, Head of Human Resources