Springhill Care Group is now firmly on its journey to achieving its ambition of becoming an outstanding provider of care but also an employer of choice.
I often get asked through various forums, internal and external, about what makes an outstanding organisation. My response to this is quite simple, it has to start from the top. Our leaders have to practice what they preach which ultimately cascades throughout the various designations within the organisation.
To create this culture, our leaders have to ensure that every interaction is underpinned by the values of the organisation, the behavioural competencies and the utilisation of excellent people skills. Being a leader is certainly not an easy job. As a leader, you have to deal with high levels of responsibility and pressure. Your employees expect you to motivate, inspire and guide them together with treating them fairly and consistently.
In order for the workforce to be provided with the direction and focus that it needs we require our leaders to promote these qualities throughout. I often say “please treat your valued colleagues the way that you would like to be treated”.
Creating this type of culture starts at the top. As leaders, we want to set the precedence for how you would like your employees to perform their respective job roles and to establish feeling that excite and unite. We encourage our leaders to listen to their employees and observe their workplace behaviours and activities. We expect our leaders not to just follow the relevant policies and procedures but to lead the way and take care of their staff team by treating them with respect.
Doing this will increase employee confidence, motivation, trust and loyalty to ensure that our workforce continues to grow to achieve the vision of Springhill Care Group.
Your beliefs don’t make you a better person, your behaviour does.
By Virginia Perkins
People and Organisational Development