Positive Leadership Behaviours - Blog by Virginia Perkins

Throughout my career it has been key to understand that positive leadership behaviours are crucial to the success of any organisation, as not only do these behaviours shape the culture of the business but they are crucial to creating the conditions for success.

 

Leaders that embrace and promote the values of a business, understand and make objectives clear,together with creating transparency and trust, are more successful than those leaders who do not do this.  A leaders attitude and approach to leading people can be the difference to making or breaking a team which consequently can be detrimental to the overall business and staff retention

 

In order to create a transparent approach to the organisation’s leadership behaviours, Springhill Care Group actively promotes the leadership and management standard.  This standard clearly articulates the expectations of leadership behaviours and acts as a guide to all employees with a supervisory responsibility in terms of how they should behaveand present themselves.

 

At Springhill Care we consistently coach our leaders to inspire people and to be a role model that encourages people around them to improve.  We expect our leaders to lead by example and be trusted by people in the company because they display the core values, are approachable and possess exceptional communication skills.   Our leaders embrace change and view this as ‘business as usual’ where mistakes are accepted and valued, as an opportunity for learning and improvement. We encourage our leaders to give and seek meaningful and constructive feedback whereby our workforce feel valued for their performance, and expect leaders to feel confident challenging something that is far from aligned with our vision, mission and values.

 

As part of our management development programme, we continue to coach our senior leadership team and frontline leaders around the seven key areas of what we have identified as contributing to a high performing care business.  We consistently strive to lead the way to achieve our vision of becoming an employer and service provider of choice, and this has to start with leadership behaviours to motivate and develop the workforce.  

  


A leader is one who knows the way, goes the way and shows the way.


 

 

by Virginia Perkins 

Associate Director of People and Orginisational Development 


 

 

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It’s good to reflect - Blog by Mike Lakins

Reflecting back over the past few months it’s incredible to think of the number of links we have forged, in relation to learning and development, and how we have raised our company profile within the community in which we serve.

 

Only last week I was advised by a new member of staff that one of the deciding factors for applying to work at Springhill Care were the opportunities we have on offer to further their career, in addition to the usual Level 2 and level 3 qualifications in health and social care, which is surely an accolade to the work and commitment that goes into making our business so successful.

 

Our links with Accrington and Rossendale College ensuring that our staff are supported to achieve their career aspirations, networking has been successfully achieved with Chesterfield College which have equipped our frontline leaders with essential team leading qualities to take the business forward.

 

We have a strong partnership with the University of Central Lancashire (UCLan) which is valuable in every aspect of succession planning here at the Springhill Care Group; they are taking a percentage of dedicated staff through the Assistant Practitioner Apprenticeship which is fundamental in supporting our business, not only in the practical sense but in developing and improving our staff competencies through training and mentoring.

 

Further links have been created locally in Accrington with Cramond House Dental Practice in Clitheroe, Samantha Hedley Barrett dental hygienist there has developed a robust training package around oral hygiene, this is something that is imperative within the care sector and can have a significant impact on the health and wellbeing of the people we support.

 

As with all our business links this is an ongoing opportunity for us to access training that enables us to build on our current practices. Links are in place with Riversway in Bristol and Birch Green in Skelmersdale to replicate this training with local dental providers and University of West England.

 

Lianna Champ from Champ Funeral Homes was also invited into Springhill Accrington to provide an insight in to grieving and coping with loss again this was another example of some excellent training and information sharing which enables our staff to build on their current practice.

 

All the networking opportunities we have seized provides a good foundation on which to build, we are certainly not complacent as an organisation, but are committed to continually improving and understand the importance of seeking out and developing new partnerships and nurturing the ones we have already established.   

 


It’s good to reflect as it is clear that Springhill Care Group offers many exciting initiatives and ongoing opportunities for staff development; we are committed to continually looking at innovative ways of working, taking our business to the next level of excellence. 


 

By Mike Lakins

Head of Learning & Development 

 


 

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The Springhill Care Admiral Nurse Service Evaluation Report - Blog by Jakki Whitehead

The Overview

 

In September 2018 the first Admiral Nurse Service Evaluation Report for Riversway Nursing Home was been published by Dementia UK (see report below). 

 

This report looks at the work I have done as an Admiral Nurse at Riversway Nursing Home from January 2017 - April 2018 and was guided and co-written by Laura, Research and Evaluation Officer from Dementia UK.

 

Summary:

  • The service had caseload numbers of 34 residents and 55 family members

  • 9 members of staff have become Dementia Champions

  • 64% of staff have completed Dementia Awareness Training (which I have written and delivered) 

  • 59% of residents have a completed ‘This Is Me’ document (which forms a baseline for life history work)

  • Staff’s confidence and competence in delivering person-centred dementia care has increased.

  • A new forget me not cafe has been established, bringing together residents, their families and care home staff.

  

The original key objectives were for the Admiral Nurse

  • to work with residents with complex needs associated with dementia and to support their relatives.

  • enabling excellent relationship-centred care in a nursing home environment, working with resident, relative and paid carer

  • and training Dementia Champions to raise awareness of best practice and to facilitate this being carried out.

  

In order to prove that these objectives were being met Laura and I made a list of evaluation questions such as: Is the Admiral Nurse having an impact on other professionals through supporting best practice?

  

We also used indicators to prove that that the required outcomes were being met using the Care Fit for VIPS audit outcomes; numbers of This is Me documents filled in; numbers of people trained at both level 1 and 2; results from research questionnaires and results from focus groups held by Laura with staff, residents and relatives.

  

I wrote a case study to illustrate how I worked with a resident and family with complex care needs.  The conclusions were very positive with data showing that the home had noticeably shifted their practice to be more person centred.

 

I think we have more understanding of the residents, and… Have a different approach, if it makes sense?” 

Focus Group participants, Senior Care Home Staff

 

The forget me not cafe was highly rated and helps to encourage better relationships between staff, residents and families.

  

But also they [the families] find confidence in the fact that the Admiral Nurse holds the cafés, which is also always available, and she has groups with the residents as well, so shes available to them and they have confidence in her and talk about the conditions.

Focus Group participant, Service Managers

 

The Dementia Champions were recognised as pivotal to instigating change.

 

I spoke to the Dementia Champions and they are committed to taking action to create a care system that has compassion and respect for those using its services. They told me they had many discussions and meetings to gain insight and knowledge and were generally supported by the Admiral Nurse. They felt far more confident and understood much more about dementia.

External Auditor

 

I feel privileged to have been part of this process at Riversway and I am very pleased to have this report as proof of actions taken.

 

by Jakki Whitehead, Admiral Nurse

 



The Springhill Care Admiral Nurse Service Evaluation report 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

  

 



Part 2 Next month - The Springhill Care Admiral Nurse Service Evaluation Report - The Details


 

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Developing meaningful partnerships by Mike Lakins

Over the last few years Registered Nurses have diminished in numbers, fortunately being an innovative company that strives for positive outcomes, we have taken the opportunity to investigate all our options.

As a result of this, we are working closely with the University of Central Lancashire (UCLan) to address this by securing the first stage of a career pathway for those Senior Health Care Assistants and Team Leaders wishing to pursue a career in nursing on a two year Assistant Practitioner (AP) Programme offered by UCLan with a view to progressing on to a Nursing Apprenticeship.  

Assistant Practitioners must possess personal qualities, values and behavioural competencies that are so intrinsically important here at Springhill.  

As an innovative care provider we recognise that effective frontline leadership is vital to our continued success; it is hardly surprising that all of our Assistant Practitioners students are ‘hand-picked’ for their commitment to upholding our core values of kindness, respect, compassion, dignity, integrity and trust. They are exceptional communicators, they continually demonstrate that they can work on their own initiative, they promote equality, diversity and inclusion at all times and they put our residents at the centre of their care encouraging their involvement – the impact of this role is massive to the business particularly in supporting our Registered Nurses.     

The Assistant Practitioner students will develop their clinical and academic knowledge so that under the supervision of our Registered Nurses and in line with company protocols, they will be able to carry out particular tasks to support our residents here at Springhill.

Developing such meaningful partnerships with the University of Central Lancashire and Springhill Care Group is essential in securing our vision for the future – it clearly demonstrates the ethos of Springhill to support the staff to achieve their aspirations through innovative learning and development as we recognise that whilst we may be a market leader, we are part of an ever changing sector. 

 

By Mike Lakins

Head of Learning & Development 


  

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Mental Health Awareness by Virginia Perkins

The topic of mental illness is becoming more widespread particularly with current statistics indicating that approximately one in four people in the UK will experience a mental health problem each year.

So what actually is a mental illness and how do we know whether we have a mental illness or indeed an emotional problem?

It is hard to narrow a mental illness to one particular category as there are more than 200 classified forms. We may have heard of some of the more common disorders like depression, bipolar disorder, dementia, schizophrenia and anxiety but how do we recognise the signs that we need help and who we go to.

Problems may start when individuals are exposed to excessive stress due to a particular situation or series of events, a reaction to environmental stresses, genetic factors or biochemical imbalances, or a combination of these.

We may think that we are fine but if we start to experience sudden changes in thoughts, behaviours and mood which includes one or more of the following, then help should be sought. Symptoms of a mental illness can include confused thinking, prolonged depression (feeling sadness), feelings of extreme highs and lows, excessive fears and worries, social withdrawal, dramatic changes in eating habits, sleep issues, strong feelings of anger, seeing or hearing things that aren’t there, suicidal thoughts and substance abuse.

If you experience any of these symptoms it is important to seek help and support.

This can be from a friends and family support network, but if this is not possible and you don’t have anybody to ask, please speak to the HR team so we can direct you confidentially to the right place or to local self-help groups.

Just to remind staff that at Springhill Care Group we have invested in the Employee Assistance Programme which provides 24 hour confidential counselling, six free face-to-face sessions per employee and referrals. Their website also contains a free online health portal that offers lots of techniques to improve health and wellbeing.

This is a free benefit for our staff and their family members that reside at their home address.

For more intense support we can offer Occupational Health whereby reasonable adjustments can be made to support you through a difficult time. We will be holding our next round of health check days conducted by our registered nurses, of which a big focus will be on educating and raising awareness of mental health, so we encourage you to attend.

Furthermore, following attendance at the Lancashire Care Association conference last week, it actually highlighted the seriousness of mental illness, and in particular noting that one of the highest occupational risks for suicide is those working within the care sector.

It is World Mental Health Day on 10th October 2018 which is all about raising awareness of mental health issues around the world. Please don’t suffer in silence, speak to somebody that you trust; your line manager or the HR Team can help and signpost you to get help.

 

 

Please remember that it’s good to talk and people will be there to help you.


 

Below is a list of some of the support networks that you can access.

 

Springhill Care Group Employee Assistance Programme - Tel: 0800 030 5182 or website: www.healthassuredeap.com

Anxiety U.K. - Tel: 03444 775 774 (Mon-Fri 9.30 am - 5.30 pm)

Bipolar U.K. website: www.bipolaruk.org.uk

CALM - Campaign Against Living Miserably Website: www.thecalmzone.net

Depression Alliance - Website: www.depressionalliance.org

Mencap Learning Disabilities - Tel: 0808 808 1111

Men’s Health Foundation - Website: www.menshealthforum.org.uk

Mental Health Foundation - Website: www.mentalhealth.org.uk

Mind - Tel: 0300 123 3393 Website: www.mind.org.uk

No Panic (sufferers of panic attacks) - Tel: 0844 967 4848

OCD (Obsessive Compulsive Disorder) - Tel: 0845 390 6232

Rape Crisis - Tel: 0808 802 9999

Relate (relationship support) - Website: www.relate.org.uk

Samaritans - Tel: 116 123 (free 24 hour helpline)

Victim support - Tel: 0808 168 9111

 


 

 

by Virginia Perkins 

Associate Director of People and Organisational Development 


 

 

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Awards & Accreditations

   

  


 

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Springhill Care Group Limited
Head Office
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Accrington, Lancashire
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