As a Human Resources professional, I always try and lead by example and act as a role model in the organisation, in a bid to continue being viewed as a trusted employee who operates transparently and above all fairly; to promote a genuine relationship of mutual trust with employees in order to build a better workplace.
However, it goes much further than this as we recognise that transparency and trust needs to permeate every one of our leader’s actions and be executed throughout their everyday behaviour. Creating transparency and trust is an essential ingredient in forming the basis of all relationships and interactions.
At Springhill Care Group our culture is guided by our core values, of which trust is one. In order to keep improving on our journey to high performing and outstanding, it has been essential for our leaders to understand what the phrase “creating transparency and trust” means so that this can be part of their everyday practise and measured against the company’s leadership standard.
When leaders ensure that there is a constant level of trust at all levels within the organisation and are active role models, leading by example in everything they do, a number of benefits can be seen.
These can range from better team cohesion, improved morale and increased productivity.
Within our business we continuously build trust in our leadership team by encouraging each other to do this through actions and not words, some of which is conducted on a daily basis. Our actions include taking ownership of our mistakes or issues, viewing them as learning opportunities and being open and honest with our communication, making sure there is regular two way dialogue between leaders and people at all levels.
By making sure our leaders continue to engage in transparent business practices, giving and receiving feedback and ensuring policies and procedures are applied fairly, this will only assist us to increase trust and transparency across the Springhill Care Group.
People and Organisational Development