At Springhill we recently held a reflective session to explore our company values and whether we might change some of these.
The vision and values at Springhill are paramount in every aspect of our work. Our aim is to ensure that our values are enshrined across the range of services we offer, whether these are in personal care services, lifestyle, housekeeping or meals.
Many care services are making the transition from more institutional forms of care to one which embraces the challenges of a person centred model of care, which constantly keeps the individual person at the centre of the care process.
In order to achieve a vibrant and inclusive service, our staff teams are encouraged to develop their own style of communication and approach which includes values such as integrity towards the person, kindness and appreciation of each individual, which opens us to see possibilities rather than problems.
The development of a value based service is always focused on people – seeing the person as a unique individual, who has aspirations and hopes, with whom we are intrinsically involved at every level of life into which we are invited.
Emphasis is always about a holistic approach – a person may be encountering difficulties in some areas of their life, and in other areas are able to maintain independence: our role is to listen and assist where the person needs, at the same time actively encouraging, in a variety of ways, the person to live life as well as they can.
This person centred approach has a twofold effect: it enables the person using our services to feel confident in entrusting their care to us, and it also empowers our staff teams to believe that the challenges we encounter in supporting people are centred around a belief that wants people to enjoy the highest levels of support in enabling the person to be the best they can be!
Our reflection concluded that the values we hold so dear are very much alive and active amongst us – long may they remain so!